返品ポリシー

Return Policy ( US )

Return Policy ( EU )


当社では、お客様にご購入いただいた商品にご満足いただけることを最優先に考えています。万が一、商品にご満足いただけない場合でも、簡単な返品プロセスを提供しています。以下に、当社の返品ポリシーの詳細をご確認ください。

1. 返品の条件

  • 返品対象となるには、商品が未使用、未開封、元の状態である必要があります。使用された商品や、開封された商品は返品できません。
  • 返品には元のパッケージ、ラベル、および同梱されたアクセサリーがすべて含まれている必要があります。

2. 返品受付期間

  • 商品は購入日から8日以内に返品を申し込む必要があります。
  • 欠陥品や間違った商品が届いた場合は、配達日から8日以内に返品を受け付けます。

3. 返品手続き

  • 返品手続きを開始するには、こちらのフォームもしくは直接store@antisocialsocialclub.jpに注文番号と返品理由を記載の上、ご連絡ください。
  • 当社のカスタマーサポートチームが返品手続きを案内し、返品方法を詳細にご案内いたします。

4. 返金処理

  • 返品商品を受け取り、返品ポリシーに適合していることが確認できた場合、元のお支払い方法に対して返金処理を行います。
  • 返金処理には、返品商品を受け取った後、7営業日以内に行います。

5. 返品送料

  • 返品送料は基本的にお客様のご負担となります（ただし、当社による誤配送や不良品の場合は当社が送料を負担します）。
  • 元の配送費は返金されません。

6. 返品不可の商品

  • 以下のような商品は返品対象外となります：
    • パーソナライズ商品やカスタムメイド商品
    • ギフトカード
    • ダウンロード可能なソフトウェアやデジタル製品
    • セール品（特に記載がない場合）

7. 交換について

  • 現在、当社では直接的な商品交換は行っておりません。商品を交換したい場合は、元の商品を返品し、新たにご注文いただく形となります。

8. 商品の破損または不良品

  • 商品に破損や欠陥がある場合は、こちらのフォームもしくは直接store@antisocialsocialclub.jpまで速やかにご連絡ください。返品手続きを案内し、返金または交換を行います。

9. 返品に関する注意事項

  • 商品が到着した際、すぐに商品を確認してください。不良品や欠陥品があった場合、早急にご連絡いただければ、迅速に対応いたします。
  • 返品が完了した時点で、返金が行われますが、銀行やクレジットカードの処理時間により、返金が反映されるまでに数日かかることがあります。

10. お問い合わせ先 返品ポリシーに関してご質問がある場合は、以下の方法でカスタマーサポートまでご連絡ください：

 

Return Policy ( US )

At GP Inc., we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process. Please read the details of our return policy below:

1. Return Eligibility

  • To be eligible for a return, items must be in their original, unused, and unopened condition. Items that are damaged, worn, or altered cannot be returned.
  • All returns must include the original packaging, labels, and any accessories that were included with the product.

2. Return Period

  • Returns must be requested within 30 days from the date of purchase.
  • For defective or incorrect items, you may return them within 30 days from the delivery date.

3. How to Initiate a Return

  • To initiate a return, please contact our customer service team at store@antisocialsocialclub.jp with your order number and reason for return.
  • Our team will guide you through the return process and provide a return authorization if needed.

4. Refund Process

  • Once we receive your returned item and confirm it meets our return policy, we will process a refund to your original method of payment.
  • Please note that processing a refund can take up to 10 business days from the time we receive the returned item.

5. Shipping Costs

  • Return Shipping Costs: Customers are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).
  • Original Shipping Fees: Shipping fees are non-refundable unless the return is due to an error by us.

6. Non-Returnable Items

  • Certain items are not eligible for return, including but not limited to:
    • Personalized or custom-made items
    • Gift cards
    • Downloadable software and digital products
    • Items purchased through promotional sales (unless specified)

7. Exchanges

  • Currently, we do not offer direct exchanges. If you need a different size or item, please return the original purchase and place a new order.

8. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at store@antisocialsocialclub.jp. We will provide instructions on how to return the item for a full refund or replacement.

9. Contact Us If you have any questions or concerns about our return policy, please reach out to our customer service team at:

 

Return Policy ( EU )

At GP Inc., we want our customers in the EU to be completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a clear and simple return process. Please read the details of our return policy below:

1. Return Eligibility

  • To be eligible for a return, items must be in their original, unused, and unopened condition. Items that are damaged, used, or altered cannot be returned.
  • All returns must include the original packaging, labels, and any accessories that were included with the product.

2. Return Period

  • Under EU law, you have the right to return most products within 14 calendar days from the day you receive the goods.
  • If the item is faulty or was incorrectly delivered, you can return it within 14 calendar days from the delivery date.

3. How to Initiate a Return

  • To initiate a return, please contact our customer service team at store@antisocialsocialclub.jp with your order number and reason for return.
  • Our team will guide you through the return process and provide instructions on how to send back your item.

4. Refund Process

  • Once we receive your returned item and confirm it meets our return policy, we will process a refund to your original method of payment.
  • Refunds will be issued within 14 days from the day we receive the returned item. Please note that the refund might take a few additional days depending on your payment provider.

5. Return Shipping Costs

  • Return Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective items).
  • Original Shipping Fees: Shipping fees are non-refundable unless the return is due to an error by us.

6. Non-Returnable Items

  • Certain items are not eligible for return, including but not limited to:
    • Personalized or custom-made items
    • Gift cards
    • Downloadable software and digital products
    • Items purchased during promotional sales (unless specified)

7. Exchanges

  • Currently, we do not offer direct exchanges. If you need a different size or item, please return the original purchase and place a new order.

8. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at store@antisocialsocialclub.jp. We will provide instructions on how to return the item for a full refund or replacement.

9. Consumer Rights under EU Law

  • In addition to the 14-day return period, EU consumers have a statutory right to return goods and receive a full refund within 14 days from the day of receipt under the EU Consumer Rights Directive.
  • This right applies to most goods, but there are exceptions, such as for perishable items, sealed goods that have been opened, and items that are made to the consumer’s specifications.

10. Contact Us If you have any questions or concerns about our return policy, please reach out to our customer service team at: