Return Policy(EU)

At GP Inc., we want our customers in the EU to be completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a clear and simple return process. Please read the details of our return policy below:

1. Return Eligibility

  • To be eligible for a return, items must be in their original, unused, and unopened condition. Items that are damaged, used, or altered cannot be returned.
  • All returns must include the original packaging, labels, and any accessories that were included with the product.

2. Return Period

  • Under EU law, you have the right to return most products within 14 calendar days from the day you receive the goods.
  • If the item is faulty or was incorrectly delivered, you can return it within 14 calendar days from the delivery date.

3. How to Initiate a Return

  • To initiate a return, please contact our customer service team at store@antisocialsocialclub.jp with your order number and reason for return.
  • Our team will guide you through the return process and provide instructions on how to send back your item.

4. Refund Process

  • Once we receive your returned item and confirm it meets our return policy, we will process a refund to your original method of payment.
  • Refunds will be issued within 14 days from the day we receive the returned item. Please note that the refund might take a few additional days depending on your payment provider.

5. Return Shipping Costs

  • Return Shipping Costs: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective items).
  • Original Shipping Fees: Shipping fees are non-refundable unless the return is due to an error by us.

6. Non-Returnable Items

  • Certain items are not eligible for return, including but not limited to:
    • Personalized or custom-made items
    • Gift cards
    • Downloadable software and digital products
    • Items purchased during promotional sales (unless specified)

7. Exchanges

  • Currently, we do not offer direct exchanges. If you need a different size or item, please return the original purchase and place a new order.

8. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at store@antisocialsocialclub.jp. We will provide instructions on how to return the item for a full refund or replacement.

9. Consumer Rights under EU Law

  • In addition to the 14-day return period, EU consumers have a statutory right to return goods and receive a full refund within 14 days from the day of receipt under the EU Consumer Rights Directive.
  • This right applies to most goods, but there are exceptions, such as for perishable items, sealed goods that have been opened, and items that are made to the consumer’s specifications.

10. Contact Us If you have any questions or concerns about our return policy, please reach out to our customer service team at: